Leave this open, JT will close off once replacement/refund complete.
Purchasers email address for future contact.
This is a requirement and can be web order or invoice, please specify which one, or you can add both.
The date on the order or invoice.
This is the date we received it back.
Add model number/sku here, for multiple items use a separate form for each.
Was the item faulty, and is it repairable.
Write a detailed explanation and copy and paste any emails so the next support person is up to date. Each entry should have a separator like this. ..........................25/10/20
How was the fault caused, or was there a fault.
Time Taken: 10
Add time taken here, when processed by dispatch add that time as well.
This will be the approximate time x wages. JT will handle this. Use formula $0.60 per minute (do not use $ sign)
JT will handle this using stock at cost. If returned to client ad 0 (do not use $ sign)
What is the required actions for dispatch
Click or drag files to this area to upload. You can upload up to 50 files.
Upload images, invoices and any other evidence of the fault or damage.