support Please enable JavaScript in your browser to complete this form.StatusOpenClosedLeave this open, JT will close off once replacement/refund complete.Name *FirstLastEmail *Purchasers email address for future contact.Order and/or Invoice Number *This is a requirement and can be web order or invoice, please specify which one, or you can add both. Date Purchased *The date on the order or invoice.Date Received for RMAThis is the date we received it back.Product Model Number *Add model number/sku here, for multiple items use a separate form for each.FaultyNot Tested YetCannot Detect FaultRepairable FaultCritical FaultWas the item faulty, and is it repairable.Detailed Explanation of Issue and Resolution *Write a detailed explanation and copy and paste any emails so the next support person is up to date. Each entry should have a separator like this. ..........................25/10/20Cause of IssueNot Tested YetCannot Detect FaultNot Damaged, User Operation faultManufacturing FaultDamaged by UserDamaged in Transit DOAHow was the fault caused, or was there a fault.Time Taken to Rectify (Minutes) Time Taken: 10 Add time taken here, when processed by dispatch add that time as well.Time Cost to Company in DollarsThis will be the approximate time x wages. JT will handle this. Use formula $0.60 per minute (do not use $ sign)Product Cost to Company in DollarsJT will handle this using stock at cost. If returned to client ad 0 (do not use $ sign)Instructions to DispatchNot Tested YetReturn to ClientReplaceCreditRefund (needs director approval)What is the required actions for dispatchFile Upload Click or drag files to this area to upload. You can upload up to 50 files. Upload images, invoices and any other evidence of the fault or damage.Submit